Join Our Team

The Company

This is a unique opportunity to join a rapidly growing physical gold and silver brokerage that has been up and running for 10 years with total revenues more than £100 million. Frequently featured in editorials such as the FT, Reuters, WSJ, Daily Mail, Metro and CNBC, reflecting the strength of our reputation and the trust we have built globally.

A non-corporate environment with a focus on the bigger picture and the bottom line. We have a strictly no cold calling policy, all our enquiries are warm, and we receive a growing number of inbound calls from people looking to invest in gold or silver.

Our company thrives on a culture where the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy are the foundational values guiding our actions and interactions. We believe great people make a great company and so we are dedicated to fostering an environment where ambition flourishes, ideas are valued, and work-life balance is paramount.

We invest in our team through ongoing coaching, mentoring, and skills development, and provide opportunities for genuine growth. If you take pride in delivering quality work, enjoy working to high standards, and thrive in a supportive team that values agility and process, you’ll feel right at home here

Join our supportive & professional team, who take pride in both their work and each other.

The Role

We are seeking an accomplished and commercially astute Sales Executive to join our high-performing sales team. This role requires a motivated and disciplined sales professional with a demonstrable record of converting high-value enquiries, managing sophisticated client relationships, and executing sales with expertise.

As a Sales Executive, you will expertly handle enquiries from individuals seeking to invest in physical gold and silver. You will guide clients through the investment process with clarity and expertise, ensuring each interaction reflects the company’s values of trust, professionalism, and market excellence.

This is a pivotal role within a growing and ambitious business. As the company continues to expand, you’ll have the opportunity to contribute ideas, influence strategy, and develop your career within a respected and dynamic organisation.

Role responsibilities

• Convert enquiries into successful sales, delivering exceptional client experience and exceed conversion and revenue targets.
• Build and manage long-term client relationships, identifying opportunities to cross-sell and up-sell across the company’s full range of products and services.
• Demonstrate meticulous planning, organisation, and CRM discipline, ensuring all client interactions, trades, and communications are accurately recorded and compliant with internal processes.
• Provide clients with informed, balanced, and compliant investment guidance, ensuring all recommendations align with the company’s policies and ethical standards.
• Identify and secure new business channels, including partnerships with introducers, IFAs, and other intermediaries to generate recurring revenue streams.
• Contribute to marketing and thought leadership, supporting the company’s profile through client communications, market commentary, and written content for the website or financial press.
• Collaborate with internal teams (Operations, Compliance, Marketing) to ensure seamless trade execution and client satisfaction.
• Actively contribute to the company’s growth, sharing insights and initiatives that strengthen performance, client trust, and brand reputation.

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The Company 

This is an exciting opportunity to join the wholesale division of a well-established and fast-growing physical gold and silver brokerage that has been operating for almost 10 years, with revenues exceeding £100 million. Our wholesale arm is part of a wider group that has built a strong reputation for trust, reliability, and client service. While the core part of our group of businesses serves private investors, our wholesale division focuses on supporting partners, institutions, and distributors worldwide. The group is regularly referenced in respected publications including the FT, Reuters, WSJ, Daily Mail, Metro, and CNBC, reflecting the strength of our reputation and the trust we have built globally.

We operate in a dynamic yet non-corporate environment, where operational excellence and the bigger picture go hand-in-hand. Our work is built on robust processes, meticulous attention to detail, and seamless client service – all underpinned by our values: the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy.

We are committed to creating an environment where precision, collaboration, and adaptability are rewarded. Whether coordinating complex logistics, managing compliance across jurisdictions, or ensuring smooth operational delivery for our global client base, our people play a crucial role in keeping our business running efficiently.

We invest in our team through ongoing coaching, mentoring, and skills development, providing opportunities to grow within operations or explore other areas of the business. If you take pride in delivering quality work, enjoy working to high standards, and thrive in a supportive team that values agility and process, you’ll feel right at home here.

The Role

We are seeking a reliable, organised, and detail-oriented Operations and Service Executive to provide essential operational, administrative, and logistical support. This is primarily an end-to-end, execution-focused role, with a strong emphasis on data entry, transaction processing, and operational accuracy. The role is central to ensuring our complex operational processes run efficiently and remain fully compliant with global requirements.

As a growing but close-knit company, we value team players who are adaptable and willing to contribute across different areas of the business when needed. This position will require working hours that cover both the UTC-0 and UTC-8 time zones. Employees will be expected to work a mixture of a 1:00pm – 9:30pm shift and a 5:00pm – 1:30am shift, as directed by the company, with the usual shift being 5pm – 01:30am. Candidates must be flexible and available to work either shift depending on business needs.

This role is suited to someone who enjoys taking ownership, has a naturally proactive mindset, and is motivated by improving how things are done. While operational excellence and attention to detail are critical, we are equally interested in individuals who can identify opportunities, challenge existing processes constructively, and contribute to the ongoing growth and evolution of the business.

Working closely with senior leadership, this position offers exposure well beyond a typical operational role. The successful candidate will be comfortable balancing hands-on execution with commercial awareness, professional judgement, and a strong sense of accountability for outcomes.

Role responsibilities

• Serve as the first point of contact for general client inquiries and issues, ensuring a positive initial impression and ongoing relationship,
• Assist in onboarding new clients, ensuring all documentation and compliance requirements are met.
• Manage partner accounts and provide detailed information about purchases and account status.
• Provide operational support and insight to senior leadership, contributing to business initiatives and strategic projects where required.
• Process transactions, perform data entry, and prepare and manage documentation related to transactions, including purchase orders, invoices, and contracts.
• Maintain CRM and stock management databases to ensure accurate inventory records and organised records of all operational activities.
• Identify opportunities to improve processes, controls, efficiency, and client experience, proactively helping to implement positive change.
• Take ownership of operational issues from identification through to resolution, ensuring a high standard of execution and accountability.
• Coordinate the receipt, storage, and distribution of precious metals, ensuring timely and secure transportation of products to clients and storage facility
• Taking, processing and hedging orders through our bespoke Salesforce system
• Undertake data entry and provide clerical support for operations and projects.
• Assist the wider team as necessary.
• Providing top quality customer care, relationship management, database management, and logistical expertise, between the hours of 13:00pm – 01:30am UTC-0.

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The Role

We are looking for a highly organised, analytical and detail-focused individual to join us as a Service & Operations Executive. Reporting to the Procurement Manager, the role will initially focus on procurement, stock control, reconciliation and client buybacks. The successful candidate will take ownership of assigned operational processes and work alongside the existing Service & Operations Executive, providing additional capacity and cover within the buyback function.

As a growing business, this role is suited to someone who is confident working with detailed data, identifying discrepancies and following actions through to completion. The role will also provide broader operational support as business requirements change, offering the opportunity to develop across different areas of the company.

Role responsibilities

• Process and track procurement orders and deliveries, maintaining accurate purchasing and transaction records.
• Complete regular stock checks and reconcile records across Salesforce, internal systems and third-party sources. Investigate, resolve or escalate discrepancies as appropriate.
• Support the processing and reconciliation of client buybacks from instruction through to completion, checking product, quantity, weight and supporting information.
• Produce and maintain Excel-based operational reports, trackers and exception analysis, highlighting risks and outstanding actions.
• Support routine supplier administration, including maintaining accurate and audit-ready supplier records and documentation.
• Complete product cost, premium and supplier order checks, escalating any unexpected differences.
• Support client orders, fulfilment queries and operational handovers.
• Liaise with suppliers, vaults, logistics partners and internal teams to progress orders and resolve operational issues.
• Provide support and cover across other operational workstreams and contribute to process, reporting and system improvements.

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